Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
- Hazardous materials, or flammable liquids or gases.
- Undergarments
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after delivery
- Any free gifts are not returned
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@velozone.co.uk
Exchanges
If you need to exchange an item then please send us an email at sales@velozone.co.uk and send your item to: Iconic Retail Limited (Inside Moto Central Building), Asfare Business Park, Hinckley Road, Wolvey, LE10 3JG, United Kingdom.
Shipping
You will be responsible for paying for your own shipping costs for returning your item unless the items arrived damaged or were shipped wrong.
To return your product, you should mail your product to: Iconic Retail Limited (Inside Moto Central Building), Asfare Business Park, Hinckley Road, Wolvey, LE10 3JG, United Kingdom
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
